Terms & Conditions

  1. These are terms & conditions that apply to use of ShopAhead online Gift Voucher, Event Ticket and or Event Deposit. Users of the ShopAhead online Gift Vouchers, Event Tickets and or Event Deposits accept these conditions of use.
  2. ShopAhead online Gift Vouchers, Event Tickets and or Event Deposits are not registered to any user. Consequently anyone in possession of a voucher or ticket may use it. Any use of a ShopAhead online Gift Voucher, Event Ticket and or Event Deposit is deemed to be made by the holder. It is the responsibility of the purchaser to keep the ShopAhead online Gift Voucher, Event Ticket and or Event Deposit or the (Voucher ID & SA Code) secure, until redeemed with the venue of purchase. Defaced, mutilated or altered ShopAhead online Gift Vouchers, Event Tickets and or Event Deposits will not be redeemed and may not be acceptable by the venue management if relevant identification is not produced.
  3. Lost or stolen ShopAhead online Gift Vouchers, Event Tickets and or Event Deposits can be re-issued by the venue from which the purchase was made and proof of identification will be required. The Lost or Stolen ShopAhead online Gift Voucher, Event Ticket and or Event Deposit will be made null and void at the point of re-issue
  4. ShopAhead online Gift Vouchers, Event Tickets and or Event Deposits cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new Voucher or Ticket, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount.
  5. The ShopAhead online Gift Vouchers expire Six (6) months from the date of issue which is visible on the Gift Voucher and can be checked at shopahead.com.au. Gift Vouchers may not be redeemed after their expiry date.
  6. The ShopAhead Event Tickets will not be refunded after the date of the event, which is visible on the Event Ticket.
  7. ShopAhead and the Management of the venue hosting the ticketed event will not cancel, exchange or refund if you change your mind, or you and your guests do not or cannot attend the Ticketed Event confirmed in your purchase. Once purchased, purchases may not be cancelled, exchanged or refunded except as required by law or as detailed in these Terms and conditions.
  8. Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), ShopAhead Event Tickets cannot be exchanged or refunded. If a ticketed event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the full value of the Event Ticket from ShopAhead. However, once an event has taken place there is generally no right to a refund or exchange. Please email ShopAhead on the contact us page of www.shopahead.com.au and will forward exact instructions if an event is cancelled or rescheduled. The right of admission is reserved and is subject to the management of the venue and the venue's terms of admission, copies of which are available from the venue hosting the ticketed event. Late arrival may result in non-admittance and a refund is not applicable.
  9. Entry may be refused if Event Tickets are damaged or defaced in any way or are not purchased from a ShopAhead Buyer Button or other authorised points of sale.
  10. ShopAhead Event Tickets may not, without the prior written consent of ShopAhead and the Management of the venue hosting the ticketed event, be resold or offered for resale at a premium (including via on-line auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
  11. Unless the event, function or booking you have paid a ShopAhead Event Deposits for has been cancelled by the venue or the venue has closed down, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), ShopAhead Event Deposits cannot be refunded. If you are unable to attend the event you have paid an Event Deposit for and or you wish to cancel your event entirely, you are entitled to a refund of the value of the Event Deposit less 10% plus GST from the venue with which you paid the Event Deposit. Once an event has taken place the Event Deposit fee which was purchased is deducted from your total amount payable as per the venues events booking policies. If the Venue has closed down, please email ShopAhead on the contact us page of www.shopahead.com.au and we will forward exact instructions to follow up your refund.
  12. ShopAhead online Gift Vouchers, Event Tickets and or Event Deposits cannot be used in conjunction with any other promotional offer unless otherwise advised by the individual business.
  13. There is no GST included in the cost of a ShopAhead online Gift Voucher, Event Ticket and or Event Deposit. The GST is on the product that is purchased.
  14. Any problem experienced with a ShopAhead online Gift Voucher, Event Ticket and or Event Deposit payment, acceptance or other operational matter should be reported to us at admin@shopahead.com.au so we may resolve any difficulties as promptly as possible.
  15. ShopAhead online Gift Voucher, Event Ticket and or Event Deposit ™ acts as an agent for business.s online. Any complaint about the experience purchased should be taken to the business management of the venue from where the purchase was made in the first instance. ShopAhead has no liability to you the purchaser.
  16. ShopAhead online Gift Voucher, Event Ticket and or Event Deposit holders are encouraged to make their own enquiries by contacting the business from which they made the purchase for up to date information. It should be understood that the inclusion of any business or product on our websites does not mean that the publisher warrants in any way that your requirements will be satisfied.
  17. People making bookings and purchases of ShopAhead online Gift Vouchers, Event Tickets and or Event Deposits accept that ShopAhead does not control the availability of seats, preparation of food, descriptions in menus and wine lists, service provided or the billing policies of the business on this site. This publication and any references to products or services are provided 'as is' without any warranty or implied term or condition of any kind.
  18. The sale of a ShopAhead online Gift Voucher, Event Ticket and or Event Deposit in no way implies that ShopAhead warrants the products or services of the business from which the purchase was made.
  19. ShopAhead reserves the right to add, modify or delete any information off its own website, including the terms & conditions at any time.
  20. ShopAhead.s liability is limited when replacing faulty print outs of ShopAhead online Gift Vouchers, Event Tickets and or Event Deposits.
  21. We may cancel any ShopAhead online Gift Voucher, Event Ticket and or Event Deposit, or the Gift Voucher, Event Ticket and or Event Deposit scheme, for any reason, at any time without notice. If so we may either provide a refund or a replacement voucher or ticket of equivalent value unless we reasonably suspect fraud in relation to a ShopAhead Gift Voucher, Event Ticket and or Event Deposit. ShopAhead online Gift Voucher, Event Ticket and or Event Deposit remains the property of ShopAhead.
  22. The laws of the state of Queensland apply to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of Queensland.
  23. The ShopAhead online Gift Voucher, Event Ticket and or Event Deposit is issued by ShopAhead Pty Limited trading as ShopAhead.
  24. ShopAhead provides an opportunity for you to provide your email address and will attempt to deliver your ShopAhead Gift Voucher/s, Event Ticket/s and or Event Deposit confirmation by email to the email address you place in the space provided upon purchase. If you do not receive your ShopAhead Gift Voucher/s, Event Ticket/s and or Event Deposit confirmation then please contact ShopAhead by email: support@shopahead.com.au at least 7 days before you attendance to the venue.
COPYRIGHT AND TRADEMARKS

All information, text, graphics, photographs and other material displayed on www.shopahead.com.au are protected by copyright. The name; ShopAhead™ is a proprietary product name. Reproduction or distribution without written permission is prohibited. All rights reserved.

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